Your Data, Protected Effective: January 2025

yeslaro Privacy Policy

At yeslaro, we take the privacy of every Filipino player seriously. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have over your own data. By registering on our platform, you acknowledge and agree to the practices described here.

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How We Handle Your Personal Information

1. Information We Collect

When you register or use yeslaro, we collect personal information that is necessary to provide you with a safe and personalised platform experience. This includes your full name, date of birth, registered email address, mobile number, and any identity documents submitted for age or identity verification purposes. We also collect transactional data — such as deposit amounts, withdrawal requests, and Rewards activity — to process your account accurately and maintain a complete financial record in PHP. Device and usage data, including your IP address, browser type, and pages visited, are collected automatically to help us improve platform performance, detect suspicious activity, and comply with applicable Philippine regulations. We do not collect more information than is reasonably necessary for these purposes, and we do not sell your personal data to third parties. All data collection is carried out in accordance with Philippine data privacy standards and applicable laws governing online services.

2. How We Use Your Information

Your personal information is used exclusively to operate, maintain, and improve your yeslaro account and the services available to Filipino players on the platform. Specifically, we use your data to verify your identity and age eligibility, process deposits and withdrawals in Philippine pesos, administer your Rewards points and VIP tier status, send you account-related communications such as transaction confirmations and security alerts, and comply with our legal obligations under Philippine law. Where you have opted in, we may also use your contact details to send you platform updates, promotions, orspecial offers relevant to your interests; you may withdraw this consent at any time by contacting us at [email protected]. We do not use your data for any purpose that is incompatible with the reason it was originally collected, and we will always notify you of any material change in how your information is processed. Your data is never shared with advertisers, data brokers, or unaffiliated third parties for their own commercial purposes.

3. Sharing of Personal Information

yeslaro does not sell, rent, or trade your personal information to any third party. We may share your data only in limited circumstances that are directly necessary to operate the platform: with payment processing partners who handle deposits and withdrawals in Philippine pesos, with identity verification service providers who assist with age and KYC checks, and with technology providers who support the secure operation of the platform under strict data processing agreements. In all such cases, these third parties are contractually required to protect your information and are prohibited from using it for any purpose beyond the specific service they provide to us. We may also disclose personal information when required to do so by Philippine law, court order, or a lawful request from a regulatory authority. If we are ever involved in a business restructure, merger, or acquisition, we will ensure that your privacy rights are maintained and that any new entity handling your data is bound by terms no less protective than this policy. We will notify you promptly if such a change affects how your personal information is held or processed.

4. Data Security

We implement industry-standard security measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. These measures include encrypted data transmission using HTTPS across all platform pages, secure storage of account credentials using one-way hashing, access controls that restrict internal staff access to personal data on a need-to-know basis, and regular security reviews of our systems and third-party integrations. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security, and we encourage all Filipino players to use a strong, unique password for their yeslaro account and to enable any additional security options available in their account settings. If you suspect that your account has been accessed without your authorisation, please contact us immediately at [email protected] so we can take prompt protective action. In the event of a data breach that poses a serious risk to your personal information, we will notify affected members and the relevant Philippine data protection authority in line with our legal obligations.

5. Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. For active accounts, your registration and transactional data is held throughout the lifetime of your account and for a minimum retention period thereafter as required by financial record-keeping regulations. If you request the closure of your account, we will begin the process of deleting or anonymising your personal data within a reasonable timeframe, subject to any legal holds that may apply — for example, where transaction records must be retained for a statutory period for anti-money laundering compliance purposes. Marketing preferences and communication history will be deleted or suppressed promptly upon receipt of an opt-out or account closure request. Once the applicable retention period has passed, your data will be securely and permanently deleted from our systems in a way that prevents reconstruction or recovery.

6. Your Rights as a Data Subject

As a Filipino player registered on the yeslaro platform, you have rights over your personal data that we are committed to honouring. You have the right to access the personal information we hold about you, to request corrections to any inaccurate or incomplete data, to request the deletion of your data where it is no longer needed and no legal retention obligation applies, and to object to or restrict certain types of processing where permitted by law. You also have the right to data portability — meaning you may request a copy of your personal data in a structured, commonly used format. To exercise any of these rights, please send a written request to [email protected] from the email address registered to your account, clearly describing the specific right you wish to exercise and the information concerned. We will respond to all valid requests within the timeframes required by Philippine data protection law, and we will never penalise you for exercising your legal data rights. If you believe your privacy rights have been violated, you also have the right to lodge a complaint with the relevant Philippine data protection authority.

7. Cookies and Tracking Technologies

The yeslaro platform uses cookies and similar tracking technologies to provide you with a functional, personalised, and secure browsing experience. Essential cookies are required for core platform functions such as maintaining your login session, remembering your account preferences, and securing form submissions — these cannot be disabled without affecting the usability of the platform. We may also use analytics cookies to understand how Filipino players interact with different areas of the platform so we can improve our features and content over time. You can manage your cookie preferences through your browser settings at any time, including blocking or deleting cookies already stored on your device; however, please note that disabling certain cookies may impact your ability to use some features of the platform. We do not use cookies to track your activity on third-party websites or to build advertising profiles for use by external parties. Our use of cookies is limited to what is genuinely necessary to operate a secure, responsive, and enjoyable platform experience for every registered member in the Philippines.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable Philippine privacy regulations. When changes are made, we will update the effective date shown at the top of this page and, where the changes are material, notify registered members through their account dashboard or via the email address on file. We encourage all Filipino players to review this page periodically to stay informed of how we are protecting their personal information. Your continued use of the yeslaro platform after a revised policy has been published constitutes your acceptance of the updated terms. If you disagree with any change to this policy, you may request account closure by writing to us at [email protected].

Common Privacy Questions

Quick answers to what Filipino players most often ask about their data on yeslaro.

No — yeslaro does not sell, rent, or trade your personal information to any third party under any circumstances. Your data is shared only with carefully selected service providers who help us operate the platform, such as payment processors and identity verification partners, and all of these providers are bound by strict data processing agreements that prohibit them from using your information for any other purpose. We have no commercial relationship with advertisers or data brokers that involves your personal data, and we never will. Your privacy is fundamental to the trust that makes the yeslaro community work for Filipino players nationwide.

You can submit a data access request at any time by sending an email to [email protected] from the email address registered to your account. Please clearly state that you are requesting a copy of your personal data and include any details that will help us identify the specific information you need. We will verify your identity before processing the request to ensure your data is only disclosed to you. Once verified, we will respond within the timeframe required by Philippine data protection law and provide your data in a clear, readable format. There is no charge for a standard data access request.

When you close your yeslaro account, we will begin deleting or anonymising your personal data within a reasonable timeframe following the closure. However, certain records — particularly financial transaction data and identity verification records — may need to be retained for a statutory period as required by Philippine financial and anti-money laundering regulations; these retained records are held securely and used only for compliance purposes. Marketing preferences and non-essential communication data will be deleted promptly upon account closure. Once all applicable retention periods have passed, your data will be permanently and securely deleted from our systems. If you would like more detail about what is retained and for how long, you may contact us at [email protected].

Yes — you can opt out of marketing and promotional communications from yeslaro at any time. You may do this by updating your communication preferences in your account settings, or by sending an opt-out request to [email protected]. Once we receive and process your request, you will no longer receive promotional emails or messages, though you will continue to receive essential account communications such as transaction confirmations, security alerts, and policy update notices that are necessary for the operation of your account. We will action all opt-out requests promptly and will not penalise you in any way for choosing not to receive marketing from us. You may re-subscribe to marketing communications at any time by updating your preferences again.

Your Privacy Matters to Us

If you have any questions about how yeslaro handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also explore our full platform — registration is free and takes just a few minutes from any device in the Philippines.